🔵 1. Definitions
For clarity, the following terms are used throughout this agreement:
1.1 “Netygeek” / “Company” / “We”
Refers to the provider of VoIP solutions, Guest WiFi networks, cloud PBX development, PMS integration, monitoring, software, and support services.
1.2 “Client” / “Customer” / “User” / “You”
Any business, hotel, individual, or organization using our website, services, or software.
1.3 “Services”
Includes but is not limited to:
VoIP installation, configuration, routing, and maintenance
Cloud PBX systems and VoIP software development
Guest WiFi network design, deployment, and management
PMS (Property Management System) integration
SIP trunk configuration
24×7 technical support and monitoring
Networking consultation & hardware assistance
1.4 “Website”
Refers to https://netygeek.com
and associated pages.
1.5 “Agreement”
This entire document outlining the Terms & Conditions.
🔵 2. Acceptance of Terms
By:
Using our Services
Subscribing to a plan
Signing a service agreement
Accessing our software
Logging into our systems
Visiting our website
You acknowledge that you have read, understood, and accepted these Terms.
These Terms may be updated at any time. Continued use of our services indicates acceptance of the revised Terms.
🔵 3. Scope of Services
Netygeek provides technology and communication solutions, including:
3.1 VoIP Solutions
PBX installation (onsite/cloud)
Asterisk & PJSIP configuration
SIP trunk integration
Call routing design
IVR, voicemail, ring groups, call queues
Hotel-specific features (wake-up calls, front desk tools, room dialing)
3.2 Guest WiFi Solutions
Enterprise WiFi design
UniFi / Omada / MikroTik installation
VLAN & firewall configuration
Captive portals & PMS login pages
24×7 AP monitoring and bandwidth control
3.3 24×7 Support & Monitoring
VoIP server uptime checks
WiFi performance monitoring
Live alerts for outages
Remote troubleshooting
Scheduled maintenance
3.4 Cloud PBX & Software Development
Feature development
PMS connectors
Custom APIs
Dashboard design
Voicemail & IVR modules
Multi-property management portals
3.5 PMS Integration
Including but not limited to:
Opera / Oracle
Wyndham LSI / rGuest
Choice Advantage
Hilton OnQ
Marriott FIAS
SkyTouch
Maestro
RMS Cloud
3.6 Third-Party Services
We integrate with vendors such as:
SIP trunk providers
Network hardware vendors
PMS providers
We are not liable for failures of third-party systems.
🔵 4. Client Responsibilities
The client agrees to:
4.1 Provide Accurate Information
All technical, billing, or operational information must be accurate and up to date.
4.2 Maintain Stable Infrastructure
Client must ensure:
Reliable ISP connection
Proper power sources
Functional cabling
Stable network environment
4.3 Security
Clients must:
Protect login credentials
Ensure network security on their end
Report suspicious activity immediately
Netygeek is not liable for breaches caused by customer negligence.
4.4 Compliance
Client must comply with:
Local and federal telecom regulations
Hospitality/PMS security requirements
Acceptable usage guidelines
🔵 5. Service Availability & Limitations
Netygeek aims for maximum reliability but does not guarantee 100% uptime.
5.1 Scheduled Maintenance
We may perform maintenance such as:
Server updates
Software patches
Network upgrades
We will notify clients when possible.
5.2 Unplanned Downtime
May occur due to:
ISP outages
Hardware failures
Data center issues
Natural disasters
Upstream telecom problems
These are beyond our control.
5.3 Support Limitations
Support does NOT include:
Fixing client-owned defective hardware
ISP-related connectivity issues
Damages caused by client misconfiguration
Malware or virus removal
🔵 6. Software Usage & Licensing
6.1 Ownership
All cloud PBX systems, software modules, designs, dashboards, scripts, and integrations developed by Netygeek remain the intellectual property of Netygeek unless explicitly stated otherwise.
6.2 Restrictions
Clients may not:
Modify, decompile, or reverse engineer Netygeek software
Redistribute our work without permission
Copy our code for resale or competitor use
6.3 Access Rights
Clients receive:
User accounts
Admin portal access
Feature permissions as per contract
Unauthorized access attempts can lead to suspension.
🔵 7. Payments, Fees & Billing Policies
7.1 Invoices
Invoices must be paid by the due date stated.
7.2 Late Payments
If invoices remain unpaid:
Services may be paused
Accounts may be suspended
Late fees may apply
7.3 Non-Refundable Fees
The following are non-refundable:
Setup fees
Installation costs
Software development charges
Hardware purchases
Custom integration fees
7.4 Subscription Services
Monthly or annual service plans renew automatically unless cancelled.
🔵 8. Termination Policy
8.1 Client-Initiated Termination
Client may terminate service with written notice per contract terms.
8.2 Netygeek-Initiated Termination
We may terminate immediately if:
Terms are violated
Illegal activity is detected
Non-payment continues
Abuse or misuse of systems occurs
8.3 Post-Termination
Upon termination:
Access to cloud systems is revoked
Software licenses are disabled
Outstanding invoices remain due
🔵 9. Acceptable Use Policy (AUP)
Clients must not use Netygeek services for:
Fraudulent or illegal calls
SPAM or robocalling
Unauthorized VoIP traffic
Attacking networks or servers
Hosting malicious content
Violating regulations (FCC, telecom laws)
Violation may result in immediate service suspension.
🔵 10. Privacy & Data Handling
Netygeek follows industry standards in handling:
VoIP logs
PMS data
WiFi analytics
User information
10.1 We Do Not:
Sell your data
Share data without consent
Track personal browsing
10.2 We May Share Data With:
SIP trunk carriers (for call routing)
PMS vendors (for integration)
Law enforcement (when required by law)
10.3 Data Storage
Call logs and system data may be stored on secure servers for operational use.
🔵 11. Limitation of Liability
To the fullest extent permitted by law:
11.1 Netygeek Is Not Liable For:
Loss of revenue or business
Damages caused by third-party vendors
Network outages due to ISP issues
Hardware damage from power failure
Misconfiguration done by the client
Data loss unless caused by our negligence
11.2 Maximum Liability
Our maximum liability shall not exceed the fees paid by the client in the last 30 days.
🔵 12. Warranties & Disclaimers
Netygeek provides services “as is” and “as available.”
We do not guarantee:
100% uptime
Compatibility with all third-party systems
Perfect WiFi coverage in poorly designed environments
Perfect call quality if ISP or network is unstable
🔵 13. Third-Party Vendors & Integrations
Netygeek is not responsible for:
Failures of SIP carriers
PMS outages
Cloud hosting issues
Hardware defects from manufacturers
Security flaws in third-party products
We provide best-effort support.
🔵 14. Changes to Terms
Netygeek may update these Terms & Conditions at any time.
Updated terms will be posted on this page.
🔵 15. Contact Information
If you have questions about these Terms, contact us:
📧 info@netygeek.com
🌐 www.netygeek.com