Running a modern hotel requires far more than clean rooms and friendly service — it requires automation, accurate communication, and fast operational response. This is why leading hospitality brands rely heavily on PMS (Property Management System) Integration with their VoIP or PBX systems.
PMS integration allows your hotel’s front desk, housekeeping, engineering, and communication systems to work in perfect sync. Instead of manually updating room statuses, wake-up calls, guest names, or billing details, the system handles everything automatically.
In this article, we explain how PMS integration works, why it’s essential for hotel operations, and how it improves guest satisfaction.
What Is PMS Integration?
PMS Integration is the connection between your hotel Property Management System (Opera, Hilton OnQ, Wyndham LSI, Choice Advantage, Marriott FIAS, etc.) and your VoIP/PBX telephone system.
When they are integrated, both systems exchange information automatically:
- Guest check-in / check-out
- Guest name display on room phones
- Call billing
- Wake-up call automation
- Room status updates
- Do-not-disturb status
- Housekeeping notifications
- Voicemail activation or removal
This eliminates human error and improves the speed of hotel workflows.
Maecenas iaculis pharetra nunc sit amet malesuada. Nulla facilisi. Fusce molestie at libero at ultricies. Suspendisse iaculis orci quam, at iaculis nisl dapibus eget. Quisque quis aliquet nisl, maximus viverra ligula. Sed erat elit, luctus id pulvinar quis, consectetur vitae ex
Darrel Wilson
Why PMS Integration Is Important for Hotels
✔ 1. Automated Check-In & Check-Out
✔ 2. Faster Housekeeping Workflow
✔ 3. Automated Wake-Up Calls ✔ 4. Guest Name Syncing
